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Resources
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POL048 Complaint Management Policy

Updated September 2020

Ruling the management of Complaints

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PRO048 Complaint Management Procedure

Updated September 2020

Describing the process filing a complaint

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PRO200 Facilitation Fund Procedure

Updated in August 2022

Hands-on: how to apply to the HQAI Facilitation Fund

Mohammed Ezaldeen
Qassem Saad
Sampling
Independent verification
The HQAI on-boarding process for organisations
Complaints & Appeals
HQAI Facilitation Fund
Accountability and Transparency
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Does the humanitarian sector need an Ombudsman?

September 2018

Initiatives to strengthen quality and accountability have been launched and mechanisms have been institutionalised. The state of play today.

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The Independent Verification Experience of WVI

January 2022

"We have always wanted to put affected people at the centre, enforcing the 9 Commitments of the Standard. Donors are increasingly demanding that quality assurance mechanisms be in place, and if we can streamline them across the sector, then we believe that CHS is the one."

Certification
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Takaful Alsham's CHS certification journey

March 2021

"Since the audit, we pay more attention to how we share information and set-up complaint channels," says Mohammed Ezeldeen, Takaful Alsham.

The HQAI self-assessment
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HQAI Certification process against the CHS

January 2024

The Key to Successful Humanitarian and Development Initiatives: Learn more about it.

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Consultancy: Review of HQAI’s complaint and appeal mechanisms

January 2024

We are currently seeking to hire a consultant who can review HQAI's complaint and appeal mechanisms.

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Benefits of CHS Verification for Donor Due Diligence: less duplication, another step towards localisation

May 2022

During the 2022 Humanitarian Networks and Partnerships Weeks (HNPW) organised by OCHA, HQAI and CHSA held the session “Benefits of CHS Verification for Donor Due Diligence: less duplication, another step towards localisation”. The aim was to give the floor to representatives of key stakeholders in the aid sector -more specifically auditors, representatives of local NGOs and donors- to hear about already existing solutions to the challenges linked to donor due diligence alignment and localisation.

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Testimonials

Take their word for it.