POL048 Complaint Management Policy
Updated June 2024
Ruling the management of Complaints
PRO048 Complaint Management Procedure
Updated August 2024
Describing the process of filing a complaint
PRO200 Facilitation Fund Procedure
Updated in August 2022
Hands-on: how to apply to the HQAI Facilitation Fund
Consultancy: HR audit & advisory services
June 2024
We are currently seeking to hire an HR consultant.
Does the humanitarian sector need an Ombudsman?
September 2018
Initiatives to strengthen quality and accountability have been launched and mechanisms have been institutionalised. The state of play today.
The Independent Verification Experience of WVI
January 2022
"We have always wanted to put affected people at the centre, enforcing the 9 Commitments of the Standard. Donors are increasingly demanding that quality assurance mechanisms be in place, and if we can streamline them across the sector, then we believe that CHS is the one."
Takaful Alsham's CHS certification journey
March 2021
"Since the audit, we pay more attention to how we share information and set-up complaint channels," says Mohammed Ezeldeen, Takaful Alsham.
HQAI Certification process against the CHS
January 2024
The Key to Successful Humanitarian and Development Initiatives: Learn more about it.
Consultancy: Review of HQAI’s complaint and appeal mechanisms
January 2024
We are currently seeking to hire a consultant who can review HQAI's complaint and appeal mechanisms.
Benefits of CHS Verification for Donor Due Diligence: less duplication, another step towards localisation
May 2022
During the 2022 Humanitarian Networks and Partnerships Weeks (HNPW) organised by OCHA, HQAI and CHSA held the session “Benefits of CHS Verification for Donor Due Diligence: less duplication, another step towards localisation”. The aim was to give the floor to representatives of key stakeholders in the aid sector -more specifically auditors, representatives of local NGOs and donors- to hear about already existing solutions to the challenges linked to donor due diligence alignment and localisation.
Volunteer Role - Individual member to HQAI’s Advisory and Complaints Board (ACB)
August 2024
We are currently seeking to hire individual members for HQAI’s Advisory and Complaints Board (ACB) – Volunteer Role.
Auditor training
August 2024
Interested in becoming an HQAI Auditor? Read more about what it takes and what it means to join our team of independent auditors
