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Contact & Complaints

We are here for your questions and inquiries

We are a team of passionate people who are happy to answer your questions. Our secretariat is in Geneva and we are heavy coffee drinkers, so join us for a cup. For easy-to-answer questions we work a lot through E-mail. Write to

Get in touch

Ch. de Balexert 7-9
1219 Ch√Ętelaine (Geneva)

Find us on Google Maps

+41 (0)22 566 1399

+41 (0)22 566 1388

Gerrit Marais_300x300bw.jpg

Without impartiality, we can't be fair. Impartiality is really at the centre. Gerrit Marais, Chair of ACB, February 2024

A safe place for complaints and appeals

Do you have a complaint against an organisation audited by HQAI or against an HQAI member of staff?
Does your organisation wish to file an appeal against an audit decision?

Please visit our complaints page and read more about our mechanisms, processes and rules for filing a complaint or an appeal.

Apply for an audit

You are interested in one of our services (certification, independent verification, benchmarking)?

We are happy to guide you through the process. To start, click here:

Ask your questions

Send us an e-mail to or use the form below for your inquiry.

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