Here's what we do: the essence of our work in 3 minutes and animated.
The independent and objective assurance that an organisation or a group of organisations meet the requirements specified in the CHS, good practices or commitments. Certification against the CHS is the most robust independent audit offered in the sector and is issued only to those organisations that are found to have a high degree of compliance with the CHS.
An independent and objective assurance that one or a group of organisations are making demonstrated, measurable and continuous progress towards applying the CHS, good practices or commitments. Independent verification takes place over a three-year cycle and HQAI works with organisation to continuously improve systems and processes to eliminate weaknesses.
A one-time objective diagnosis of where an organisation or a group of organisations stand with regard to the CHS, good practices or commitments. Organisations choose this service to get a sense of how successfully they have embedded the requirements of a standard in their work. It is however the responsibility of the organisation to follow-up on identified strengths and weaknesses, since the benchmarking mandate is a one-time assessment by HQAI.
We seek to ensure the delivery of aid is efficient, effective, and is accountable to the people it serves.
We use a (the!) humanitarian standard to assess how organisations make sure they deliver quality from the head office to the field. Our assessments look beyond an organisation's output and scrutinise the inner side of things: processes, control mechanisms, information flows, etc.
After the audit we always publish a report. We often certify. We always control.
Such external scrutiny is a real engagement for organisations. This is why we see them as partners and we have a common goal: make aid better.
Our motivation: professional auditing brings added value to the entire sector, for organisations, donors and most importantly for vulnerable and at-risk people and communities.
To date, over 60 organisations are covered by HQAI's services.
Their diversity in terms of sizes (1 to 150 country programmes), types (UN agency, group, national, international) and mandates (humanitarian, development, advocacy) demonstrates the flexibilityof the CHS as a standard, and of HQAI's methods to measure its application.
HQAI’s auditing services are intended to systematically improve the quality and accountability of humanitarian and development work. The entire sector benefits: organisations, institutional donors and - most importantly - the people affected by crisis.