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Featured resources

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HQAI in 90 seconds

We have 90 seconds to explain what HQAI does and why. A fabulous challenge for our staff.

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Audit requirements

The Policy that rules HQAI's audit services certification, independent verification and benchmarking

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The Core Humanitarian Standard

The standard we audit against


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Resources

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POL001 Code of Conduct

Updated September 2021

The framework for our Standards of behaviour and performance.

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POL048 Complaint Management Policy

Updated September 2020

Ruling the management of Complaints

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POL103 Claims policy

December 2021

Claims organisations can or should make in relation to CHS audits

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POL110 Conflict of Interest Policy

Updated November 2020

The framework for ensuring the absence of conflict of interest.

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POL114 Third-party quality assurance policy

September 2022

Requirements applicable for HQAI's services

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POL200 HQAI Facilitation Fund Policy

Updated April 2022

Ruling the management of HQAI Facilitation Fund

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PRO048 Complaint Management Procedure

Updated September 2020

Describing the process filing a complaint

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PRO200 Facilitation Fund Procedure

Updated in August 2022

Hands-on: how to apply to the HQAI Facilitation Fund

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Report 2020 donor round table

November 2020

The summary report of the 2020 October donor roundtable

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STD014 - HQAI self-assessment tool

June 2020

The tool for organisations undertaking a self-assessment as part of an HQAI audit.

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Support and recognition to date

November 2020

Supporting the CHS and independent quality assurance. The big picture to date.

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Testimonials

Take their word for it.