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Featured resources

2019 in focus

The flagship publication is a punch overview of 2019, HQAI's activities and impact.

Audit requirements

The Policy that rules HQAI's audit services certification, independent verification and benchmarking

The Core Humanitarian Standard

The standard we audit against

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benefits of independent quality assurance

This video gives the floor to affected people, donors and organisations. So that THEY can tell the story.

HQAI goes local

National organisations are powerful actors to improve assistance to affected populations. HQAI Goes Local together with them.

The benefits of HQAI's services

The benefits of HQAI for the humanitarian and development sector: learning, improvement, accountability, trust, economies, localisation.

It's pronounced ...

How is HQAI pronounced? A video series about pronunciation and much more.

EFICOR's journey

Certification against the CHS is essential for many national organisations. Hear from Indian EFICOR.

Harmonising donor assessments

The CHS is going to be a central tool in harmonisation, incl. for cutting duplication, harmonising & simplifying donor due diligence.


"Feedback from affected populations is wonderful evidence for organisations to take to donors" says Andy Wheatley, Adviser embedded in DFID.

Audit reports

Fast track to audit reports published by HQAI

STD014 - HQAI self-assessment tool

The tool for organisations undertaking a self-assessment as part of an HQAI audit.

GUI125 - HQAI self-assessment Manual

A handy overview for organisations on how to carry out their self-assessment.

POL048 Complaint Management Policy

Ruling the management of Complaints

PRO048 Complaint Management Procedure

Describing the process filing a complaint