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Lessons Learned from ACT Alliance Appeal: Overview

Lessons Learned from ACT Alliance Appeal: Overview

On August 9, 2023, the HQAI audit report identified a major corrective action request (major CAR M2023-8.4) during ACT Alliance's renewal audit. This led to the suspension of the CHS certificate, which was communicated to ACT Alliance on August 11, 2023. ACT Alliance then appealed the audit decision on August 24, 2023.

HQAI's Advisory and Complaint Board (ACB) reviewed all documents and records submitted by both parties. Following the review, the Appeal Panel decided to uphold the appeal. Consequently, the certificate was reinstated immediately, and the report was amended on November 20, 2023.

HQAI's Response and Actions

Following the ACB’s decision, HQAI committed to a thorough reflection and comprehensive analysis of the Appeal Panel’s findings. Several measures have been taken to address the identified issues and enhance future audit processes.


The appeal process and subsequent actions taken by HQAI highlight the importance of continuous improvement in audit practices, reporting, and stakeholder communication. These measures aim to enhance the credibility and reliability of HQAI's certification process, ultimately contributing to a more robust and transparent system for all stakeholders involved.