Nik joined HQAI in 2018, bringing a passion for humanitarian accountability. From an early women’s development project in Bougainville at the end of the 90s has grown 20 years’ management experience with international and national NGOs across Asia and East and Southern Africa.
From 2015-17, Nik worked for DanChurchAid (DCA) while managing “Listen Learn Act” (LLA), a partnership with Save the Children Denmark and Ground Truth Solutions that worked closely with Sphere and the CHS Alliance.
LLA explored quality and accountability in practice and reinforced the roll-out of the CHS seeking input from affected communities and helped NGOs “course correct” based on that feedback.
As well as auditing organisations on their CHS journey, Nik works and volunteers with various community organisations in New Zealand.
Trust, integrity, safety
Staff in a head office told me that they had functioning complaint response mechanisms available to all of the communities they worked with globally. The field component of the audit revealed that this was not the case, which was as much of a shock to me as to the NGO itself: the staff truly believed there were systems in place. They subsequently embarked on a journey of systemic organisational and cultural change and have come through that process with one of the strongest CRM consultation process and mechanism that I have seen. It’s an extraordinary achievement for the NGO as well as the communities.