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Jocelyn Condon

Jocelyn has previously worked for the International Labour Organisation (ILO) and community development organisations in Timor-Leste and as an internal audit and business process consultant with Deloitte.

Jocelyn has over a decade of experience specialising in standard-setting, governance and certification mechanisms. She currently leads ACFID’s work on its international development standard (the ACFID Code of Conduct), managing certification, self-assessment and complaints handling, and working closely with the Pacific Island Association of NGOs (PIANGO) on the development and implementation of a Pacific Regional Framework for CSO accountability.

Jocelyn holds a Masters in Public Policy specialising in Global Development Policy from the Australian National University and a double undergraduate degree in Accounting and Asia-Pacific Studies (ANU).

I joined the HQAI community as a member of the advisory and complaints board in June 2022.

I’m a firm believer in standard setting and certification as a means by which humanitarian organisations can be accountable to affected populations for the work they do. When the quality of an organisation’s work so vitally important as we know it is in the humanitarian setting, it’s not enough to simply mean well. Organisations need to ensure their work meets the highest possible benchmark, and the work of HQAI helps both these organisations and their stakeholders to understand whether this is happening and to be accountable for the results.

The community of specialists that make up HQAI, the Board and the ACB are experts in their respective field. Together, they form an unstoppable force for quality and accountability that’s focused entirely on this work. HQAI is the only organisation I work with where the verification against standards is the only work the organisation undertakes. This allows HQAI to be really focused and clear about what matters, quality and accountability. I was delighted to be asked to join such a field of passionate people.