Filter, search, scroll
Accessibility, quality and transparency of information are essential. This resources pages is here for you.
With the filter function you should be able to find what you are looking for: please use the tags and categories to narrow down your search. We hope you'll enjoy reading.
You do not find what you are looking for? Let us know. We can - most probably - help you and we will - most certainly - have a chance to say "hello": communication@hqai.org
Resources
POL114 Third-party quality assurance policy
September 2022
Requirements applicable for HQAI's services
GOV001 Articles of association
June 2020
We are an association! Read the founding articles here.
POL200 HQAI Facilitation Fund Policy
Updated March 2022
Ruling the management of HQAI Facilitation Fund
PRO200 Facilitation Fund Procedure
Updated in August 2022
Hands-on: how to apply to the HQAI Facilitation Fund
POL048 Complaint Management Policy
Updated June 2024
Ruling the management of Complaints
PRO048 Complaint Management Procedure
Updated June 2024
Describing the process filing a complaint
POL110 Conflict of Interest Policy
Updated November 2021
The framework for ensuring the absence of conflict of interest.
POL103 Claims policy
December 2021
Claims organisations can or should make in relation to CHS audits
POL001 Code of Conduct
Updated September 2021
The framework for our Standards of behaviour and performance.
POL016 HQAI Environment Policy
Updated December 2022
HQAI Environment Policy