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Resources
POL114 Third-party quality assurance policy
September 2022
Requirements applicable for HQAI's services
GOV001 Articles of association
June 2020
We are an association! Read the founding articles here.
POL200 HQAI Facilitation Fund Policy
Updated March 2022
Ruling the management of HQAI Facilitation Fund
PRO200 Facilitation Fund Procedure
Updated in August 2022
Hands-on: how to apply to the HQAI Facilitation Fund
STD014 - HQAI self-assessment tool
June 2020
The tool for organisations undertaking a self-assessment as part of an HQAI audit.
GUI125 - HQAI self-assessment Manual
February 2022
A handy overview for organisations on how to carry out their self-assessment.
POL048 Complaint Management Policy
Updated September 2020
Ruling the management of Complaints
PRO048 Complaint Management Procedure
Updated September 2020
Describing the process filing a complaint
POL110 Conflict of Interest Policy
Updated November 2021
The framework for ensuring the absence of conflict of interest.
POL103 Claims policy
December 2021
Claims organisations can or should make in relation to CHS audits
POL001 Code of Conduct
Updated September 2021
The framework for our Standards of behaviour and performance.