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Resources
PRO048 Complaint Management Procedure
Updated September 2020
Describing the process filing a complaint
POL110 Conflict of Interest Policy
Updated November 2021
The framework for ensuring the absence of conflict of interest.
POL103 Claims policy
December 2021
Claims organisations can or should make in relation to CHS audits
POL001 Code of Conduct
Updated September 2021
The framework for our Standards of behaviour and performance.
POL016 HQAI Environment Policy
Updated December 2022
HQAI Environment Policy
