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HQAI Privacy Policy

The Humanitarian Quality Assurance Initiative (hereinafter “we” or HQAI”) is committed to the protection and respect of your privacy. In this policy, we set out how our organisation uses the personal data we collect from you when you use our website.

For the purpose of the European Union’s General Data Protection Regulation (GDPR), in force from 25 May 2018, the data controller is HQAI – Chemin de Balexert 7-9 – 1219 Châtelaine (Switzerland).

Data we may collect

HQAI may collect from you:

  • Personal data 

This data is suitable to identify you. Such personal data may include your name, organisation name, address, e-mail address, phone number, photographs and financial information. We do not collect or process data referring to you personally if you have not given us your explicit consent or authorised a third party to transfer it to us.

  • Statistical data

This includes all information which refers to general statistics, such as webpage traffic, resources you access and demography. Your identification through this data is not possible.

How do we collect your data?

You directly provide HQAI with most of the data we collect. We collect and process data when you:

  • apply online for one of our services
  • report a problem with our website
  • voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • use or view our website via your bowser’s cookies (no personal identification possible)

How will we use your data

HQAI collects your data so that we can follow-up on your application and process the service you have asked for (e.g. audit service, subsidy, complaint, information, etc.). With your permission, we send you e-mails with information you might be interested in, invite you to special events or analyse trends in the sector. etc.

HQAI has in place appropriate technical and organisational measures against the unauthorised or unlawful processing of personal data and against the accidental loss or destruction of, or damage to personal data, in accordance with the Swiss Data Protection Laws.

Disclosure of the data we collect

We may disclose your personal data to third parties if this is necessary:

  • To process and deliver a service you have requested;
  • Under a duty to disclose or share your personal data in order to comply with any legal obligation;
  • In order to enforce or apply our Statutes and other agreements
  • To protect the rights, property, or safety of HQAI or others.

We commit to sign agreements with third parties who may store or process your data, requesting them to comply with this Privacy Policy and the GDPR.

Your data protection rights

HQAI would like to make sure you are fully aware of all your data protection rights. Every user is entitles to the following:

  • Right to access - you have the right to request HQAI for copies of your personal data. We may charge you a small fee for this service
  • Right to rectification - you have the right to request that HQAI corrects any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
  • Right to erasure - you have the right to request that HQAI erases your personal data, under certain conditions
  • With to restrict processing - you have the right to request that we restrict the processing of your personal data, under certain conditions
  • Right to object to processing - you have the right that object to HQAI’s processing of your personal data, under certain conditions
  • Right to data portability - you have the right that HQAI transfers the data that we collected to another organisation or directly to you, under certain conditions

If you make a request, we have one month to respond to you. For this, please reach out to


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. HQAI may use cookies to improve your experience on our website and to understand how you use our website so that we can improve your experience. For more information about cookies, visit

The Cookies we may set:

  • Functionality

We may use these cookies so that we recognise you on our website and remember your previously selected preferences, e.g. your language choice. A mix of first-party and third-party cookies may be used.

  • Google Analytics

Google Analytics is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

For more information on Google Analytics cookies, see the official Google Analytics page.

IP Anonymisation

We have chosen to activate the IP Anonymisation feature on Google Analytics to mask visitors’ IPs. IP Anonymisation takes place before any data is processed or stored. This means that no complete IP address is stored.

How to manage cookies

You can set your browser to accept or decline cookies. The website tells you how to remove cookies from your browser. However, this may prevent you from taking full advantage of our website.

Privacy policies of other websites

Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

About this policy

This version of HQAI's privacy policy, and any changes we may make to our privacy policy in the future will be posted on this page. HQAI's privacy policy was last updated on the 21st of January 2022.


Please contact HQAI if you have any questions about our privacy policy or information we hold about you at